About Integrity

Even with the best of planning, when a disaster occurs, you must adapt and make the right decisions. Every situation is different and requires flexibility from all involved. Integrity Catastrophe Services is your trusted source for flexible claims capacity, combining experience with rapid response and full-service assistance in claims coverage. After a disaster, it’s important to be able to get your insured back on the road to recovery — and Integrity can help you.

Preparation brings control and the ability to respond compassionately to your insureds. Our commitment is to provide preparedness and accountability in the catastrophe claims handling process. We enforce accountability at every level with one measure in mind: customer satisfaction. When you ask an Integrity team member to do something, it will get done.

This is how we will help you cut claim expenses while maximizing performance by providing:

  • Systems that allow your team to transparently monitor the activity of each claim. You can review the status of any claim with detailed diaries, contacts, and reports.
  • You with front line customer service reps who help in setting insureds’ expectations regarding the loss recovery process.
  • Qualified and competent field team leaders who will oversee the daily output and quality control of adjusters.
  • Independent field adjusters who are equipped with the latest communication tools, estimating systems, and industry expertise.

Our Mission

The mission at Integrity Catastrophe Services is to pursue excellence in all we do, setting the highest standards at providing flexible claims capacity to property and casualty insurers.

Our Core Values

  • We will labor for the success of others as if it were our own success.
  • We will stubbornly maintain a positive vision of the future.
  • We will look for opportunities to invest the resources we have been given.
  • We will maintain humility by focusing on the great potential of those around us.
  • We will remember that patience and perseverance must exist to accomplish meaningful goals.
  • We will lead by example, diligently considering decisions and taking courageous action rather than being a prisoner to the fear of failure.

Our Vision

Our vision is to be the insurance industry's leading adjusting firm, through superior customer service, making the claims process easier and more efficient while ensuring Integrity in every claim!

Management Team

General Manager & Director of Administration
Terry J. Russell

Director of Claims Operations & Strategic Initiatives
Hugh Bohannon

Director of Systems Development & Cyber Security
Shawn Stanaland

Catastrophe Manager
Mark Moon

Call 866.433.2877 to contact a member of Integrity's management team.

Start Your Career

Employment Opportunities Available

Our adjusters and claims administrators are the core of our business. We seek out the best in the industry and labor for their success every day. If you are interested in becoming an adjuster or claims administrator with us, please register on our national roster online today.

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